Master the features of your brand new Nissan

Nissan Discover@Home Service Design

Buying a new car is just the beginning. Most customers drive off the lot without fully understanding the technology they just purchased — leaving features unused and satisfaction on the table. Nissan needed a way to bridge that gap: a complimentary, in-person service that brought a Nissan Specialist directly to the customer's home to walk them through their vehicle's features, tailored to their lifestyle.

Designed the full Discover@Home experience: service design, UX/UI, wireframes, prototyping, and tone of voice creating a seamless scheduling flow that made expert guidance feel personal, effortless, and entirely on the customer's terms.

Mobile phone screen showing the Nissan Discover@Home service webpage with a woman standing in front of a house and car, promoting a vehicle feature and appointment scheduling.

Project Details

Industry

Automotive
Technology

Year

2022

Service Design
Wireframes
UX/UI Design
Tone of Voice
Prototyping

Deliverables

Client

Doppler Automotive

Discover@Nissan Schedule UX
Desktop screenshot of a Nissan website page for scheduling a Discover@Home appointment, showing a car image, appointment details, feature selection options, and a contact support section.
Desktop screenshot of a Nissan Discover@Home appointment scheduling webpage featuring a black SUV, with options to select features, safety systems, and additional services, along with appointment details and contact information.
Desktop screenshot of a Nissan Discover Home appointment scheduling page, showing a car image, appointment details, feature selection, customer information, and confirmation options.

 

Smartphone screen displaying a Nissan vehicle scheduling app with a black 2022 Nissan Rogue SV, and text about scheduling and Discover@Home service.
Smartphone screen displaying Nissan Discover@Home service details with a woman standing in front of a house and car.
Smartphone screen displaying a interface for selecting features in a 2022 Nissan Rogue, with options like 'Intelligent Cruise Control' and 'Remote Engine Start'.
Smartphone screen displaying Nissan vehicle appointment confirmation, featuring a black 2022 Nissan Rogue SV, with appointment details and feature selection.
Image of a smartphone with a Nissan DRIVE@HOME app screen on a marble surface, displaying an appointment summary for a test drive of a 2021 Nissan Kicks, and a simple Nissan DRIVE@HOME logo with the text 'Manage Your Test Drive Appointment'.
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